Cart
0
Product & Quality
Below are some of are common questions about Product & Quality
Are your fragrances alcohol-free?
Yes. ScentFromHeaven specializes exclusively in 100% pure, alcohol-free oud oils. Our formulations are crafted to deliver a deep, rich, and long-lasting scent experience without the harshness of alcohol.
How long does the fragrance last?
Because our luxury oud oils are undiluted and alcohol-free, they interact directly with your skin's natural warmth, resulting in a powerful and enduring scent that stays with you throughout the entire day.
How should I apply the oud oil?
For the best experience, apply a small drop to your pulse points—such as your wrists, inner elbows, and the base of your neck. Gently dab the oil into the skin; avoid rubbing, as this can break down the fragrance notes.
Shipping & Delivery
Below are some common questions about Shipping & Delivery
Where do you ship?
We currently offer secure, tracked shipping exclusively within the United Kingdom to ensure a premium delivery experience.
How long will it take to receive my order?
All orders are carefully prepared and processed within 1–3 business days. Once dispatched, your luxury package will be sent via UK tracked shipping. Estimated delivery times are calculated and displayed at checkout.
Will I receive tracking information?
Yes. The moment your order is dispatched from our facility, you will receive an email notification containing your secure tracking number.
Returns & Customer Care
Below are some common questions about Returns & Customer Care
What is your return policy?
We accept returns within 14 days of you receiving your order. However, due to the nature of luxury personal care products, all returned items must remain completely unused, perfectly sealed, and in their original packaging to be eligible for a refund.
Who pays for return shipping?
Customers are responsible for return shipping costs. If, however, you receive an item that is faulty, damaged, or incorrect, please contact us immediately, and we will cover the return costs and arrange a replacement.
How do I contact customer service?
Our dedicated team is here to assist you. You can reach us anytime via email at ceemac365@gmail.com.
